Shipping Information

At Naturevoa, we work hard to ensure your order arrives safely and as quickly as possible. Below you'll find everything you need to know about our shipping process.

Order Processing

  • Orders are typically processed within 1–3 business days (Monday–Friday).
  • Orders placed on weekends or holidays will be processed on the next business day.
  • During peak seasons or promotional events, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times:

Destination Estimated Delivery
United States 8–12 Business Days
Canada 10–14 Business Days
United Kingdom 10–14 Business Days
Australia & New Zealand 10–16 Business Days
Europe 10–15 Business Days

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays.

Shipping Rates

Shipping costs are calculated at checkout based on your shipping address and selected shipping method.

We occasionally offer Free Shipping promotions. When available, the offer will be displayed on the product page and during checkout.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email containing your tracking number.

Tracking information may take 24–48 hours to become active after your package has been dispatched.

Shipping Carriers

Depending on your location, orders may be delivered by trusted carriers including:

  • USPS
  • UPS
  • FedEx
  • DHL
  • Local Postal Services

The carrier is selected based on the fastest and most reliable delivery option for your destination.

International Orders

International customers may be responsible for any customs duties, import taxes, or fees required by their country's regulations.

These charges are determined by your local customs authority and are not included in your order total unless otherwise stated.

Incorrect Shipping Address

Please double-check your shipping information before placing your order.

If you notice an error, contact us as soon as possible. We'll do our best to update your address before your order ships.

Once an order has been shipped, we may not be able to make changes.

Lost or Delayed Packages

While we strive to ensure timely delivery, delays can occasionally occur due to circumstances beyond our control.

If your package appears to be delayed or lost, please contact our customer support team. We'll work with the shipping carrier to help locate your order.

Damaged Orders

If your package arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • Photos of the damaged item
  • Photos of the shipping packaging (if applicable)

We'll review your claim and provide a suitable resolution as quickly as possible.

Questions?

If you have any questions about shipping or your order, please don't hesitate to contact us.

Email: hello@naturevoa.com

We're always happy to help.