Refund policy
30-Day Return Policy
We accept returns within 30 days of the delivery date.
To be eligible for a return, your item must:
- Be in its original condition
- Be unused or in resalable condition (where applicable)
- Include the original packaging
- Be accompanied by proof of purchase or your order number
Returns requested after 30 days may not be accepted.
How to Start a Return
To request a return, please contact our Customer Support team before sending your item back.
Email: hello@naturevoa.com
Please include:
- Order Number
- Full Name
- Reason for the return
- Photos (if the item is damaged or incorrect)
Our team will provide return instructions if your request is approved.
Please do not return items without prior authorization, as they may not be accepted.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Photos of the item
- Photos of the packaging (if applicable)
We'll review your claim and, if appropriate, arrange a replacement or refund at no additional cost.
Refunds
Once we receive and inspect your returned item, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.
Exchanges
We currently offer exchanges only for items that arrive damaged, defective, or incorrect.
If you need a replacement, please contact our support team and we'll be happy to assist you.
Non-Returnable Items
The following items are generally not eligible for return:
- Gift cards
- Downloadable digital products (unless defective or inaccessible)
- Personalized or custom-made items
- Items marked as Final Sale (if applicable)
Return Shipping
If the return is due to our mistake (such as receiving the wrong item or a defective product), we will cover the return shipping costs.
For returns requested for other reasons, customers are generally responsible for return shipping expenses unless otherwise stated.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Order Cancellations
Orders may be canceled only if they have not yet entered processing or shipment.
If you need to cancel an order, please contact us as soon as possible.
Once an order has been shipped, it can no longer be canceled and must follow our return process.
Late or Missing Refunds
If you haven't received your refund:
- Check your bank account or credit card statement.
- Contact your payment provider, as processing times may vary.
- If you've completed these steps and still haven't received your refund, please contact our support team.
Contact Us
If you have any questions about returns or refunds, we're happy to help.
Naturevoa Customer Support
Business Hours
Monday – Friday
Response Time
Within 1–2 business days