Shipping policy

Shipping destinations and estimated delivery times

Delivery times are estimates and may vary due to customs clearance, public holidays, or carrier delays.

Order processing

Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

Tracking your order

Once your order ships, you will receive an email with your tracking number. You can use this to monitor your delivery status through the carrier's website. For more details, visit our Order Tracking page.

Customs and import duties (Europe)

For orders shipped to European countries, customs fees or import duties may apply depending on your country's regulations. These charges are the responsibility of the customer and are not covered by Naturévoa. We recommend checking with your local customs office for more information before placing your order.

Incorrect shipping address

Please ensure your shipping address is correct before placing your order. Naturévoa is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at hello@naturevoa.com and we will do our best to make changes before the order ships.

Lost or delayed packages

If your order has not arrived within the estimated delivery window, please contact us at hello@naturevoa.com with your order number. We will investigate with the carrier and work to resolve the issue as quickly as possible.

Contact us